Punch Pubs

Punch Pubs needed a solution that supported a recognition-rich culture.

Before adopting Mo’s award-winning employee recognition platform, Punch Pubs used a card-based recognition scheme that required employees to handwrite messages and claim any associated rewards via expense reimbursement. While this approach was well-intentioned, it had several drawbacks:

• Delays in reward redemption, especially for financial rewards, which could take weeks.
• Inconsistent recognition across teams, leading to feelings of unfairness.
• Limited visibility into reward spending, making it challenging to track impact or budget.

Claire conducted an internal focus group to better understand what employees wanted. The key takeaways were clear:

1. The process had to be consistent and easy to track across all business areas.
2. Employees valued the personal touch but needed a simpler, more efficient system.
3. Recognition needed to feel meaningful without always being tied to cash.

What led Punch Pubs to Mo?

From the moment Claire discovered Mo, she knew it was the perfect fit for Punch Pub’s close-knit team:

By implementing Mo across their hospitality team, Punch Pubs was able to:

• Keep the personal touch of their old system while removing inefficiencies.
• Enable peer-to-peer recognition that wasn’t always tied to rewards.
• Provide detailed reporting to identify trends, track spending, and pinpoint training needs for line managers.

Mo also aligned with Punch’s ethos, offering a non-corporate, intuitive platform that employees embraced with enthusiasm.

Onboarding: Punch makes the transition.

During the onboarding process, Mo quickly became ingrained in Punch’s culture. Employees began using the platform organically, sharing Moments of recognition almost daily. Claire shared some highlights:

• Engagement Impact: Punch’s employee recognition score increased from 6.2 to 7.3 in less than a year.
• Daily Celebration: Employees frequently mention Mo in engagement surveys, saying things like, “I had a shout-out on Mo” or “I was sent chocolates through Mo.”
• Special Occasions: Punch uses Mo to send personalised multi-choice gifts, such as birthday treats, spa days, and snack boxes, making employees feel truly valued.

Managers also praised the variety of delivered gifts and Mo gift cards, which allow for tailored rewards that align with individual interests.

Today: Why Punch Pubs loves Mo.

Punch has successfully fostered a recognition-rich culture where employees feel valued every day. Claire noted,

The platform’s flexibility and ease of use have been game-changing for Punch, proving that recognition can be both meaningful and seamless.

Punch’s journey demonstrates the power of a modern recognition platform like Mo in building a culture of appreciation, even in distributed teams. By addressing inefficiencies and putting employees at the heart of their recognition strategy, Punch has seen measurable improvements in engagement and morale.