OVO Energy

OVO Energy needed a culture solution that saved time.

The Energy Operations team at OVO comprises 750 people spread across the UK, most of whom had never met in person. The merger made these challenges worse by creating divided loyalties between the OVO and SSE brands.

The situation was further complicated by:

• 40% redundancies, leading to heightened frustration and low morale.
• A remote work environment during the pandemic, which limited opportunities for in-person connection.
• A manual rewards and recognition system, reliant on Google Sheets, forms and Alex’s personal credit card — often blocked due to multiple transactions.

The result? Employees rarely redeemed their rewards and Alex spent an inordinate amount of time administering the system. It became clear that a scalable and efficient solution was needed.

What led OVO Energy to Mo?

When Alex discovered Mo, it was a game changer. Our award-winning employee recognition platform addressed all the inefficiencies of the previous system while empowering employees to recognise and reward their peers easily.

OVO chooses to use smaller reward denominations, helping drive frequency across their recognition strategy. With a higher number of Moments that include rewards, they have increased motivation across the company.

Key benefits included:

• A recognition feed: Employees could see Moments of appreciation shared across the team, fostering positivity and connection.
• Streamlined processes: Alex no longer had to manually collect addresses or process individual orders.
• Scalability: Mo enabled Alex to expand recognition initiatives, such as raffles, lucky dips and awards during team-wide “Village Hall” meetings.

The first signs of progress…

Since introducing Mo, OVO’s Energy Operations team has seen significant improvements in culture and engagement:

• 50% increase in peer-to-peer rewards given, reflecting stronger team connections.
• 80% of the team use Mo monthly, showcasing widespread adoption.
• 8% increase in recognition scores within six months, demonstrating measurable cultural impact.

Mo’s intuitive design also saved Alex substantial time, allowing him to focus on building new initiatives instead of managing administrative tasks.

Today: A culture of appreciation

By streamlining recognition processes, improving accessibility, and fostering peer-to-peer appreciation, Mo has helped OVO Energy Operations create a culture of recognition — despite a challenging environment.

Regular “Village Hall” meetings now include:

• Awards ceremonies.
• Raffles and lucky dip prizes.
• Real-time recognition that energises the team and reinforces OVO’s values.

In a time of uncertainty and change, Mo provided OVO Energy Operations with the tools to build a recognition-rich culture. By empowering employees, streamlining processes and cultivating positivity, the platform has transformed engagement across the team.